Welcome to the BPExch Support Center. This page helps you resolve common issues related to deposits, withdrawals, account access, verification, betting exchange, and casino gameplay. Our support team is available 24/7 for all users.

How to Contact BPExch Support

If you need help, you can contact our support team through several official channels:

  • WhatsApp Support — 24/7 fast assistance
  • Live Chat — available in your account dashboard
  • Email Support — for non-urgent inquiries

Most issues are resolved within minutes via live chat or WhatsApp.

Account Issues and Login Help

If you cannot log in or access your account, check the common issues below.

Common Login Problems

  • Incorrect mobile number or password
  • OTP not received
  • Account locked after multiple failed attempts

How to Fix Login Issues

  • Check mobile format (+92XXXXXXXXXX)
  • Request OTP again after 60 seconds
  • Clear browser cache or reinstall app
  • Contact support if account is locked

Deposits and Withdrawals Support

BPExch supports fast PKR transactions via JazzCash, Easypaisa, USDT, IBFT, and RAAST.

Typical Processing Times

Method

Issue Type

Resolution Time

JazzCash / Easypaisa

Delayed deposit

5–30 minutes

USDT

Pending confirmation

Up to 1 hour

IBFT / RAAST

Bank delay

Up to 24 hours

If your transaction is delayed, send your transaction ID to support.

CNIC Verification Help

CNIC verification is required before first withdrawal.

Why Verification May Fail

  • Blurry images of CNIC
  • Name mismatch with account
  • Expired ID document

How to Fix

  • Upload clear front and back images
  • Ensure account name matches CNIC
  • Re-submit via Account Settings → Verification

Betting and Casino Support

If you face issues during betting or gameplay, try the steps below.

Common Issues

  • Bet not accepted during live odds changes
  • Game freezing or disconnect
  • Balance not updating immediately

Solutions

  • Refresh page or restart app
  • Check internet connection
  • Wait for market settlement

Responsible Gaming Tools

BPExch provides tools to help you control your gaming activity.

Available Tools

  • Daily / weekly / monthly deposit limits
  • Session reminders
  • Cooling-off period
  • Self-exclusion option

You can activate these in Account Settings → Responsible Gaming.